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"Front Line Management" Webinar
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Central's event times are based on the time zone of the hosting area. All online events follow the division headquarters time zone (Eastern).

Date: Thursday, November 7, 2019 from 7:30 pm - 10:00 pm

Location: Webinar, meet at Ringcentral Meetings

Cost: $45.00 ($70.00 for non-members)

Education Hours Granted: 3

Tags: Multi-Discipline, Webinar

Prerequsities: None

Registration Deadline: Wednesday, November 6, 2019


Online Registration: CLOSED

Offline Registration: Late registration may be available, subject to group size restrictions. To inquire, please call or email us at info@psia-c.org or 231-335-4627 to request entry (late registration fees apply).


PSIA AASI Central Ski School Directors please contact the office directly to register your participant (info@psia-c.org or 231-335-4627)



Positioned between every guest and the resorts strategic visionaries are the Front-Line staff that communicate (and sometimes translate) the message; those who see, hear, and share the guest experience. How does your resort ensure that the vision and intent of your leadership retain fidelity when delivered by your staff? What tools do you have for learning about guest desires and expectations?

Participants will explore the means to identify, train, evaluate and motivate front line managers.

This program will speak to the communications pathways that can strengthen your awareness of guest interactions, and ensure your message is present in your staff.

What: The guest-facing role of the front line, and how Front Line Management skills can improve guest relations.

Why: Front Line Managers are often promoted from the line itself, with little-to-no managerial training. For mid-level Managers and Directors, those responsible for hiring front line staff and staff leads, learning to train your leads to lead can affect service, morale, and retention.

How: exercises, dialogue, discussion in a webinar format

IMPORTANT: All events are subject to our normal registration and change/cancellation policy. Fees may apply if registering, cancelling, or changing your registration less than two weeks prior to the event.


All PSIA/AASI members must follow the PSIA/AASI code of conduct.